FAQ

Can’t find your question?

Then all you need to do is send an email to support@theo-door.com
We would be delighted to help you!

Operating the system

I want to get started with Theo. How do I get access?

Answer

Quite simply create your own account via this site (login). Alternatively you can download the Theo App from AppStore/Google Play and register yourself via the app…all free of charge! The app and the web application complement each other perfectly: with the same account you can login to both.

I have forgotten my password. What do I do?

Answer

Via https://app.theo-door.com/oauth/forgotten pass word/ you can change or modify your pass word. Provide us with your user name and the email address that you used to register with Theo and we will send you a link that can be used to reset your pass word.

I have received an invitation to sign up to Theo. What do I do next?

Answer

Simply accept the invitation by activating the link you have received and you will be able to take part in your team area within Theo. You can start straight away with sharing/using training exercises, performing evaluations/assessments, etc.
Download the Theo App from AppStore/Google Play and follow all the steps in the app: don’t forget to answer “yes” to the question that asks if you have been invited to participate in Theo via an email ;-)!
This account works instantly using www.theo-door.com.

Alternatively you can immediately activate the link in the invitation email and activate your account via www.theo-door.com. This account will instantly work on the Theo App.

I have received an invitation to sign up to Theo, but I already /have an account. What do I do next?

Answer

No problem at all. Just activate the link in the invitation mail and we will add your new team to your existing account. This is one the unique features about Theo! You can add an unlimited number of teams to your existing account; the more active you are within sport(s) the more we like it.

What actually happens if I invite my fellow team members?

Answer

Your fellow team members will receive an email from Theo-door and will be invited to join-up to Theo on your behalf. The email will clearly state which club and which team they are being asked to join. By using the link your fellow team members can accept your invitation and activate their own Theo account. They can then directly open the Theo App or via www.theo-door.com and will be able to see the team that has be created, fill in evaluations/assessments (if applicable) and use the training sessions you have linked to the team, etc.

What is the difference between Theo Team, Theo Pro and Theo Club?

Answer

Are you starting out with your own independent Theo account? Then you will be using a very complete version Theo Team: ideal for independent trainers or coaches that are keen to bring themselves and their team(s) to the next level. This version is completely free of charge.
Theo Pro gives you more possibilities by giving you access to a number of extra features including: standard reports on absence registration and evaluations, the chance to compile and implement your own training curriculum, the ability to upload and link your own films to training exercises and the ability to link training exercises to planned training sessions. Theo Pro is a paid upgrade related to a period of time decided by you (prices).
Theo Club has all the features of Theo Team and Theo Pro but also incorporates a number of extra tools to help with the administration tasks such as the ability to import and export members or whole teams and to synchronize your membership administration with an existing membership administration system.
How do I upgrade from Theo Team to Theo Pro?

How do I upgrade from Theo Team to Theo Pro?

Answer

To upgrade from Theo Team to Theo Pro you will first need some credits. Credits can be easily saved, earned or purchased in the shop located in the Theo App. The purchasing of credits is a very straightforward process. Inside the shop in the Theo app you can perform a “in-app purchase”.
In the shop you can also decide on the duration of your Theo Pro upgrade. The credits that are necessary for the purchase will be deducted from you balance. All the extra functions will be instantly accessible for you.

I haven't purchased Theo Pro, but I did received the extra features. That’s cool but how could that be possible?

Answer

Because we want everyone to really get to know Theo we have provide full accessibility free of charge until 1st January 2018. We are keen to introduce you Theo and are sure that you will appreciate the many possibilities!

Exercises

What kind of training exercises can I find in Theo?

Answer

At the moment Theo contains a wide range of training exercises for field hockey and indoor hockey. The exercises and drills are very varied and can best be categorized as: technique exercises, physical exercises, exercises that improve match play an match awareness, drills & exercises for goalkeepers and tactical exercises.
Within Theo there are single drills and exercises, complete training sessions composed with a selection of exercises and comprehensive training curriculums based on complete year plan for every age group and ability. There are also specific training packages available if the focus has to be on just a few skills or areas of expertise.
At Theo-door we are whole-heartedly against the “one-size-fits-all” approach. Though our considerable knowledge and experience we know all too well that every team is different and every trainer and every coach is different. The differences needed in exercises are reflected in the training methodology, the goals of the exercises and how and where the accents are set in a training session. This is why Theo has a diverse range of comprehensive curriculums and specific training packages created by experts in their fields. We have the perfect foundation be it for a trainer who is cutting his/her teeth or an experienced professional who has already earnt his/her spurs. Training a team is not just a question of turning up and going through the motions, it involves many thought processes, flexibility, a reflective mind-set and a synergy with the team(s) that can build on results.

Are all the training materials free of charge

Answer

Yes and No.

Yes, as Theo provides you with a free starters package of 50 exercises that can be downloaded from the shop. Additionally you have free access to the online public library of training exercises that is Theo Community. These exercises have been made available by your fellow Theo users…shared hockey knowledge through Theo!

No, because there are also comprehensive training packages made by experts and available in the Theo shop. These can be paid for with credits, the credits can be easily saved or purchased in the shop section of the app.

What is the difference between an exercise, a training session, a curriculum and a package?

Answer

A training exercise is the most simple form of training material: in Theo an exercise is always accompanied by a full description, a summary of the on-field materials required, a list handy tips/directions and an animation or film.
A training session is a carefully composed combination of different exercises: a warming-up exercise, two or three formative core technical/tactical exercises and a small-sided game. Every training session has a different set of goals.
A curriculum is a structured set of combined training sessions designed to cover a longer period of time. Every curriculum has been designed for a specific ability level and age group. A Curriculum has the season divided into equal periods, each period with its own set of training goals. A training package is a combination of specific training exercises around a particular theme or author and available in the Theo shop.

What is a Community Exercise?

Answer

A Community exercise is an exercise by a fellow Theo user. It could be someone from another, club, city or country…a complete hockey stranger!. Within the Theo community you have a unique chance to share your knowledge of the sport and learn from others. This is a fun way to learn and make the sport interesting and creates a better learning environment!

Can I create my own training exercises?

Answer

Hell yeah!!! This is something we are keen to stimulate. You know best what works for your team? Get inspired by other experts and in turn inspire your own team after all trainers and coaches aren’t robots!

Does Theo have a design studio with a drawing tool where I can show others the practicalities of my exercises?

Answer

Yes, log in and check it out! This is available in Theo Team our free version, get started straight away and reap the rewards.

Does Theo have an animation tool in the design studio?

Answer

Yes! It is available in the Theo Pro en Theo Club versions. This is the perfect way to design and show your own training exercises, systems of play and match tactics.

Is it possible for me to add my own photos, diagrams, pictures and films to my exercises?

Answer

Yes, photos en pictures that are jpg, jpeg en png are easily added to your own exercises. Films with a limit of 128 mb that are formatted as mp4 en mov are easily uploaded to your exercises within Theo Pro or Theo Club.

“My exercise can be added to the Theo Community” … what does that mean?

Answer

If you decide to add a tick in the box within the disclaimer at the bottom of the exercise page it will be shared in the community? Your exercise will then be available in the public library that is the Theo community. All other Theo-users have access to your exercise. Creating technical and tactical knowledge and sharing it….that’s the Theo way!

I have made my own training exercises. How can I share them with my fellow team members?

Answer

When creating your own training exercise on www.theo-door.com you have the option of “Make available to” for your exercise. By doing this, you will make your exercise available to your team mates for a designated period of time. First make sure your team mates are signed up to Theo by accepting your invitation and downloading the Theo App. They can find your exercise by searching in Teams/Exercises.

I have purchased a training package. Can I share it with my fellow team members?

Answer

Yes, any packages you purchase can be shared with your fellow team members. Via www.theo-door.com you can edit a pre-purchased exercise, training session or curriculum: you have the opportunity to add any relevant comments or instructions and share them with one or more teams. Ensure that your team mates are signed up to Theo by accepting your invitation and downloading the Theo App. They can find your exercise by searching in Teams/Exercises.

How can I find the exercise I want, with so many to choose from?

Answer

Very easily, via the tags section. By filtering your search for age group, number of players, numbers of goalkeepers, attacking, defending small sided games… too many to name.

Player assessments

Can I create my own assessments and assessment questions?

Answer

Yes, you decide the assessment criteria for your own team(s). You can simply and easily create your own assessment and evaluation forms or check/control lists. Select your choice of answer possibilities such as a 5 – point scale, a written feedback, time (stopwatch), a counter or photo.

How do I decide who is allowed to fill-in a player assessment?

Answer

An assessment in Theo is always linked to the role of the assessor or the role of those who have been assessed. You can create assessment forms that allow coaches to evaluate the players, or the trainers that evaluate the players…don’t forget, it’s also possible to enable the players to evaluate their coaches or trainers!

Can I make different assessments for the same team?

Answer

Of course. You link an assessment form to one or more teams. You can easily differentiate between the level of team and the type of form you use to assess them with. Under 10s will obviously have different assessment criteria to Under 18s.

Can I control when an assessment will be performed?

Answer

Naturally. You link an assessment to a specified period of assessment. Within the specified period the assessment will stay active for the assessor to fill-in. The assessor may only fill-in one assessment per player, as long as the period of assessment is active the player assessments can be modified. The most recent version will be saved when the period of assessment expires. When a new period becomes active, the assessor may begin a new round of player assessments.

I have completed an assessment. Who can see what I have filled-in?

Answer

Player assessments are obviously very sensitive material and not something that should be available for all to see. The completed assessments are available to the team administrator and the club administrator. It is possible for the club administrator to authorize other Theo users (e.g. a selection panel or club captain), that they also can see the completed assessments. As assessor you can compare your assessments to the average assessment for the selected team. If a player has been assessed, he/she can never automatically see his/her results. If necessary the team of club administrator can share results by sending them per e-mail.

How are the completed evaluations and assessments presented?

Answer

Theo has a standard report system in the app, the scores of an assessed player and their scores compared to their own team averages will be displayed.
At www.theo-door.com a selection of standard reports are available where team, age group or individual players can be viewed.
If you would like to go a few steps further than the standard reports then with the touch of a button you can export all your data and create your own more detailed analysis.

Can I export completed assessments to Excel?

Answer

Of course you can. If you are authorized you can go to www.theo-door.com and select which information you want to export to Excel. This will enable you to be completely flexible in how you present your reports.

Training Schedule

Does Theo have a schedule planner?

Answer

Yes. With a Theo Pro of Theo Club subscription you can give your team(s) access to a complete overview of when they have a training session or match, which training exercises they have planned and which assessments have been planned.

What can I plan and pre-schedule in Theo?

Answer

Obviously you can plan the training sessions for all your teams but match schedules and other events can also be added for a complete overview (tournaments, team activities or a club social event).

Can I link training exercises to training dates?

Answer

Sure thing! Once you have composed your own training exercises/sessions in Theo, it’s just a question of linking the content to the chosen training dates! This is obviously a big help to all the trainers in their preparations etc.

Can I enable trainers to quickly and efficiently view and understand the training sessions that they have been scheduled in?

Answer

Definitely. Every trainer has a complete overview of all the trainings sessions that have been planned for him/her in the Theo App. If there are training exercises that have been linked to a planned training session they will become directly visible to the trainer. Everything is in the palm of their hand!

I work with Theo but I can’t see the section with the training schedules. How can this be possible?

Answer

It is then probably the case that you are working in the Theo Team version. The schedule planner is only available in Theo Pro or Theo Club. So upgrade today to Theo Pro and make your training schedule available.

I have scheduled all my training sessions in another system. Can I import a schedule of training sessions into Theo?

Answer

Yes of course. We have created a very clear and easy to use format that allows you to easily import your schedule.

Absence Registration

Can I register who is a present/absent at a training session?

Answer

Yes, it is very simple. Go to the Theo App and select Teams/absence registration and fill in the absence register for that team, for that day.

Can I register which players are present/absent at a training session, even if the training session was not in the pre-planned training schedule?

Answer

Yes, no problem at all.

How can I monitor absence/presence at the training sessions? Does Theo have a standard way of reporting player absence/presence at training sessions?

Answer

In the Theo App you already have a standard report for presence/absence: select a period of time and in a clear and easy to read horizontal diagram you can view the completed absence registers for all the separate players.
By choosing the web application you will have many more possibilities: show the register per person in a pie chart, or that of a whole age group in a clear and well-presented overview.
Would you like even more flexibility in your presentations? Then you can export all the necessary data and create your very own bespoke analyses in Excel.

Is it possible to export the data on registered player absence/presence to Excel?

Answer

Yes, make a clear selection of dates/teams/players in the web application and export them with the touch of a button.

Prices & methods of payment

How much does Theo cost?

Answer

Yes you start right now with a Theo Team account completely free of charge. An eventual upgrade to Theo Pro is instantly arranged via the Theo Shop. Theo Pro gives you a number of unique extra features and only costs €25,- per 3 months. You decide the period of time you want the upgrade to last.
For a club subscription we can quickly provide you with an accurate and competitive quote. You are only required to pay for the number of teams that you have in Theo and the training content (training exercises/sessions/packages) you wish to use.

How much does a training package cost?

Answer

There is a free starters package with 50 exercises ready to be downloaded from the Theo shop.
You also have additional free content by way of the Theo Community Exercises.
There are diverse training packages made by internationally recognized experts available in the shop from €25,-. Have a look in the Theo shop for a complete menu of all our extra packages.

How do I pay for Theo?

Answer

All paid purchases in Theo are made with credits. Credits can be procured via the Theo App by making an in-app-purchase. Alternatively you can start saving your own credits that can be used later to make a purchase.
Clubs pay annually and are invoiced.

Saving for credits

Saving for credits? How does that work exactly?

Answer

Save credits pitch side. By sharing your knowledge and experience of the local area, you can easily save credits for use in the Theo shop. With credits in the shop you can purchase new training exercises or packages.
By answering some questions in the Theo app about your local shops, cafes and restaurants (at a moment that suits you). Which locations are new, which ones have closed recently, and what is “hot or not”. Watch your balance grow! In this unique collaboration with Datlinq we can build together for the best possible location database and the best possible team achievements.
You can save credits for your own personal use, or donate them to your club!

What happens to the information and data that I provide?

Answer

Your information and data will remain completely anonymous while being used to help keep the location database of Datlinq up to date. Obviously we will scan and cross-check the information with that of other users. We hold the right to freeze any accounts for the saving module, if we have reason to think that irregularities have occurred.

What are the possibilities for the credits that I have saved?

Answer

Your saved credits can be used in an number of ways. You could gift them to a fellow team member, donate them to your club or use them in the Theo shop to purchase new training packages.

Club Subscription

Does Theo work together with club membership administration systems?

Answer

No. Theo is a completely independent entity and that’s why we aren’t partners of any membership or website administration systems. We do however maintain good relations with the major players in this market. We will endeavour to make an automatic synchronization with any and every product for membership administration. It is our goal to help make membership administration even easier for every club.

Which types of information can I import into Theo?

Answer

At any moment of your choice (you or together with Theo-door support) can add your membership lists and team selections as an import into Theo!

Which teams determine the cost of my Club Subscription?

Answer

Does your club have a lot of recreational senior teams that don’t really require a structured training programme or player assessments? In that case, it is not necessary to include these sort of teams in Theo…and that makes a difference to the price! If you change your mind half way through the season, no problem at all because you always have the possibility of adding extra teams.

Which training packages are the club paying for with a Club Subscription?

Answer

At Theo-door, we don’t believe in a “one-size-fits-all” approach. Every team is different, every trainer is different. It is only logical that the approach to training, the themes and accents in training will differ considerably. For this reason Theo provides not only fully comprehensive training curriculums but also specialist training packages from an array of experts. We provide a solid foundation for rookie trainers but similarly, many sources of inspiration for experienced and certified trainers. After all training is not just a case of doing, but thinking about, adjusting to and anticipating the needs of your team.

Technical information

I am offline, will the Theo App still work?

Answer

Yes. You can simply carry on with assessments, registering absence/presence and adding team members in the app. Once online Theo will automatically synchronize all information to www.theo-door.com. All the exercises and training sessions are available offline, exceptions are films and pictures. We don’t put them on your phone in order to save your valuable data storage.

What are the minimum iOS-version requirements for the Theo App to be able to work?

Answer

Ensure that you are least using iOS version 10.0.

What are the minimum Android-version requirements for the Theo App to be able to work?

Answer

Ensure that you are least using Android version 6.0.

Which type of devices are most suitable for working with the Theo App?

Answer

The Theo App is compatible with iPhone, iPad en Android smartphones.

Which web browser is best suited to www.theo-door.com?

Answer

The web application works perfectly on Google Chrome, Firefox, Safari en Edge.

Can’t find your question?
Then all you need to do is send an email to support@theo-door.com
We would be delighted to help you!